Basically, 4 steps to go then you can buy your clothing(s).
● 1.Verification > 2. Processing > 3. Shipping > 4. Delivery
It normally takes 3-6 business days to arrive. Once we are started the delivery you will get a tracking number and using this on SF Express website to know when the product(s) is ready for pickup.
Returns & Exchanges
We’re bummed if the size is not satisfied with the items you received, and we gladly accept Returns & Exchanges within 14 days of receipt for most items in new condition.
1. Please contact Customer Service by submitting your order number, indicating the item(s) you would like to return or exchange and the reason. We will get back to you.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
Returns & Exchanges Conditions
1. You have 14 days to decide if an item size is right for you.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewellery, and accessories (except scarves and bags).
3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
4. We do not accept returned items that were sent back by you directly without checking with us first.
5. We do not offer Any Collect Service for the packages returned to us.
Note: The original shipping fee and insurance are non-refundable.
Return Address :
Unit C, 24/F Phase One, Vigor Industrial Building, 49-53 Ta Chuen Ping Street, Kwai Chung, Hong Kong